pkr7 Privacy Policy

1. Introduction

pkr7.org ("pkr7", "we", "us", "our") is committed to protecting and respecting the privacy of all individuals who use the pkr7 platform ("Platform"), including players registered from Pakistan and other eligible jurisdictions. This Privacy Policy ("Policy") describes how pkr7 collects, uses, stores, shares, and protects personal data in connection with your use of the Platform, including the casino games lobby, sports betting section, account management features, payment processing, and customer support services.

This Policy applies to all personal data processed by pkr7 in connection with the Platform and should be read alongside the pkr7 Terms and Conditions and Responsible Gaming Policy. By registering an account or using the pkr7 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you do not agree with this Policy, you should not register or continue using the pkr7 Platform. You may withdraw your consent at any time as described in Section 11 (Your Rights), though doing so may prevent pkr7 from continuing to provide services to you.

2. Data Controller Information

For the purposes of applicable data protection legislation, the data controller responsible for your personal data in connection with the pkr7 Platform is pkr7.org. All data protection enquiries, rights requests, and complaints should be directed to pkr7 using the contact details provided in Section 16 of this Policy.

3. Personal Data We Collect

pkr7 collects the following categories of personal data from registered players and Platform users:

3.1 Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (required to verify you are 18 or older);
• National identity document details (e.g., Pakistani CNIC number, passport number) where provided for KYC verification.

3.2 Contact Data

• Email address registered to your pkr7 Account;
• Pakistani mobile number associated with your Account;
• Residential address (required for KYC verification at withdrawal thresholds).

3.3 Financial Data

• Payment method details used for deposits and withdrawals (e.g., JazzCash mobile wallet ID, Easypaisa account reference, bank account number for HBL, UBL, Meezan Bank, or Bank Alfalah transfers);
• Transaction history including deposit amounts, withdrawal requests, and bonus activity;
• PKR balance history within your pkr7 Account.

3.4 Technical and Usage Data

• IP address and approximate geolocation at login and during sessions;
• Device type, operating system, and browser version;
• Session duration, pages visited, game titles accessed, and betting activity;
• Login timestamps and access logs.

3.5 Communications Data

• Records of correspondence with pkr7 customer support via email or live chat;
• Support ticket history and resolution records.

3.6 Responsible Gaming Data

• Deposit limits, wager limits, session time restrictions, cooling-off periods, and self-exclusion elections set by you;
• Responsible gaming tool usage history.

4. How We Collect Your Data

pkr7 collects your personal data through the following means:

• Direct collection – Data you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting support, or setting responsible gaming preferences;
• Automated collection – Technical and usage data collected automatically when you access the Platform via cookies, log files, and similar tracking technologies (see Section 7);
• Third-party sources – Identity and address verification data from KYC and AML compliance service providers; fraud prevention data from specialist third-party screening services; payment processing data from JazzCash, Easypaisa, and other payment partners.

5. How We Use Your Personal Data

pkr7 uses the personal data we collect for the following purposes:

• To register and maintain your pkr7 Account and verify your eligibility to use the Platform;
• To process PKR deposits and withdrawals via JazzCash, Easypaisa, and other payment methods;
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations;
• To detect and prevent fraud, account abuse, money laundering, and other prohibited activities;
• To provide and improve the Platform's casino games, sports betting, and account features;
• To administer bonuses, promotions, and reward programmes;
• To deliver customer support via email and live chat;
• To enforce the pkr7 Terms and Conditions and applicable law;
• To send transactional communications (account confirmations, withdrawal notifications, security alerts);
• To send marketing communications where you have consented to receive them (see Section 14);
• To operate responsible gaming tools including deposit limits and self-exclusion;
• To analyse Platform usage, identify trends, and improve product quality and user experience.

6. Legal Bases for Processing

pkr7 processes your personal data on the following legal bases:

• Contractual necessity – Processing required to perform the contract between you and pkr7, including account management, payment processing, and service delivery;
• Legal obligation – Processing required to comply with KYC, AML, responsible gaming, and other applicable regulatory obligations;
• Legitimate interests – Processing for fraud prevention, platform security, abuse detection, analytics, and service improvement where our interests do not override your fundamental privacy rights;
• Consent – Processing of non-essential cookies and sending of marketing communications, where your prior explicit consent has been obtained.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you access the pkr7 Platform. They allow pkr7 to recognise your browser, remember your preferences, maintain your login session, and collect usage analytics.

7.2 Types of Cookies Used by pkr7

• Strictly necessary cookies – Essential for Platform operation. These include session authentication cookies that keep you logged in to your pkr7 Account during a browser session. These cookies cannot be disabled without preventing core Platform functions from working.
• Analytics cookies – Used to understand how players use the pkr7 Platform, which game categories are most visited, and how navigation flows perform. Analytics data is aggregated and does not personally identify individual users.
• Preference cookies – Store your language, display, and responsible gaming settings so pkr7 can remember your choices between sessions.
• Marketing cookies – Used where you have consented to receive personalised promotional content. These cookies track which pkr7 promotions you have viewed or engaged with.

7.3 Managing Cookies

You can manage non-essential cookie preferences via your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies may impair your ability to log in to your pkr7 Account or use core Platform features. Detailed browser-level cookie controls are available in your browser's help documentation.

8. Third-Party Data Sharing

pkr7 does not sell your personal data to third parties. pkr7 may share your personal data with carefully selected third parties only in the following circumstances:

• Payment processors – JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and cryptocurrency processing services, solely to facilitate your deposit and withdrawal transactions;
• KYC and AML service providers – Identity verification and anti-money laundering screening services used to satisfy our regulatory compliance obligations;
• Game content providers – Casino game studios whose games are accessible via the pkr7 Platform receive limited usage data necessary to power game delivery and RNG certification;
• Fraud prevention services – Specialist third-party services used to detect and prevent fraudulent Account activity and payment fraud;
• Legal and regulatory authorities – Law enforcement agencies, regulatory bodies, and courts where disclosure is required by applicable law or valid legal process;
• Professional advisers – Legal counsel, auditors, and compliance consultants acting under professional confidentiality obligations.

All third parties to whom pkr7 discloses personal data are contractually required to process such data only for the specified purpose and to implement appropriate security measures.

9. International Data Transfers

pkr7 operates globally and may transfer your personal data to servers and service providers located outside Pakistan. Where personal data is transferred internationally, pkr7 takes appropriate measures to ensure that such transfers are subject to adequate safeguards, including contractual protections consistent with applicable data protection standards. By using the pkr7 Platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan where data protection laws may differ from those in your country of residence.

10. Data Retention

pkr7 retains your personal data for as long as your Account remains active and for such additional periods as are required by applicable law, regulatory obligations, or legitimate business purposes including fraud prevention and dispute resolution. Specific retention periods include:

• Account and identity data: retained for the duration of your Account plus a minimum of 5 years following Account closure, as required by AML regulations;
• Financial transaction data: retained for a minimum of 5 years from the date of each transaction;
• Customer support communications: retained for 2 years from the date of correspondence;
• Technical and usage logs: retained for up to 12 months on a rolling basis.

Where retention is no longer required by law or legitimate business need, pkr7 will securely delete or anonymise your personal data.

11. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by pkr7:

• Right of Access – You may request a copy of all personal data pkr7 holds about you;
• Right to Rectification – You may request correction of inaccurate or incomplete personal data;
• Right to Erasure – You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal obligations;
• Right to Restriction – You may request that pkr7 restrict processing of your data in certain circumstances;
• Right to Data Portability – You may request a copy of data you have provided to pkr7 in a structured, machine-readable format;
• Right to Object – You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to Withdraw Consent – Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, contact pkr7 using the details in Section 16. pkr7 will respond to verified requests within 30 days. Requests may be subject to identity verification before pkr7 can process them.

12. Children's Privacy

The pkr7 Platform is strictly for adults aged 18 and above. pkr7 does not knowingly collect, process, or store personal data relating to persons under the age of 18. If pkr7 discovers that personal data has been collected from a person under 18, such data will be immediately and permanently deleted and the associated Account closed. If you believe a minor has registered on the pkr7 Platform, please contact pkr7 support immediately.

13. Data Security

pkr7 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pkr7 Platform;
• Secure, encrypted storage of account passwords using industry-standard hashing algorithms;
• Access controls restricting personal data access to authorised pkr7 personnel on a need-to-know basis;
• Regular security assessments and monitoring of Platform infrastructure;
• Two-factor authentication (2FA) available for all player Accounts.

While pkr7 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage method is completely secure. You are also responsible for maintaining the security of your Account credentials. In the event of a data security incident that materially affects your rights, pkr7 will notify affected individuals as required by applicable law.

14. Marketing Communications

pkr7 may send you promotional emails, SMS notifications, and on-Platform messages about bonuses, new games, cricket betting markets, PSL promotions, and platform updates where you have consented to receive such communications. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any pkr7 marketing email;
• Updating your communication preferences in your pkr7 Account settings;
• Contacting pkr7 support and requesting removal from marketing lists.

Opting out of marketing communications does not affect your receipt of transactional messages (account confirmations, withdrawal notifications, security alerts), which are sent as a necessary part of the account service.

15. Changes to This Privacy Policy

pkr7 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. Material changes will be communicated to registered players via email notification or prominent Platform notice at least seven (7) days before the updated Policy takes effect. The effective date at the top of this Policy will be updated accordingly. Your continued use of the pkr7 Platform following publication of an updated Policy constitutes acceptance of the revised terms. You should review this Policy periodically to stay informed of how pkr7 protects your personal data.

16. Contact and Complaints

For all privacy-related enquiries, data subject rights requests, or complaints regarding pkr7's handling of your personal data, please contact:

• Email: [email protected] (plain text – not a clickable link)
• Live Chat: Available 24/7 directly on the pkr7 Platform.

pkr7 will acknowledge all privacy requests within 5 business days and endeavour to resolve them within 30 days. If you are not satisfied with pkr7's response to your privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.